Most med spas have hundreds of dormant clients sitting in their system right now. We build the automated sequences that bring them back — no ad spend, no new software, no extra work for your staff.
Clients who stop coming back usually aren't unhappy. They're busy. They forgot. Nobody followed up. Industry research puts it plainly: most lapsed clients didn't leave because of a bad experience — they left because life got in the way and the relationship went quiet.
Meanwhile, the average med spa keeps spending $150–$400 to acquire each new client — while a dormant client who already trusts you can be reactivated for $20–$60.
That's the gap. And it's sitting in your booking software right now.
Client acquisition vs. reactivation cost: Monsoft Solutions, March 2026
We work inside your existing software — Vagaro, Mangomint, Boulevard, or your current CRM. No new subscriptions. No learning curve for your staff. Just automation that runs while you focus on your clients.
A 14-day automated campaign that re-engages your lapsed client list using personalized SMS and email sequences — written to convert, not just to fill inboxes. Your front desk doesn't touch it.
A smart review-gating system that routes satisfied clients directly to your Google profile and captures negative feedback privately before it goes public. Your rating improves. Your reputation stays protected.
An automated response system that contacts new web form inquiries in under 60 seconds — before they've had a chance to check your competitor's site. No staff involvement required.
30 minutes. We look at your current setup, your database size, your booking software, and your biggest revenue leak. No pitch deck. Just a real conversation.
We go into your existing system and identify your workable contacts — the real number of dormant clients with recoverable revenue attached to their history.
We build the workflows and write every message inside your existing software. Your staff doesn't need to learn anything new. Nothing changes about how they work.
Campaigns go live. We monitor results, refine the copy, and report on what's working. Most clients see measurable activity within the first 30 days.
These aren't claims — they're the research that shapes every decision we make. The three systems we build are grounded in decades of consumer behavior data across healthcare, wellness, and local services.
Clients don't rebook because nobody asked. Leads don't convert because nobody responded in time. Ratings don't improve because nobody built a system to collect them. These are solvable problems — and the research is unambiguous about how.
Sources: Harvard Business Review · MIT Lead Response Management Study · Harvard Business School · Velocify · InsideSales.com · ProspyrMed · Monsoft Solutions · WiserReview
Charlene Anderson · Founder & Lead Strategist
I'm Charlene Anderson — a marketing strategist and conversion copywriter who works exclusively with med spa and wellness franchise owners. My background is in enterprise project management and direct-response copywriting, which means I build systems that actually run and write copy that actually converts.
I work inside your existing software. I write every message myself. No subcontractors, no junior staff, no templates pulled off a shelf. Every campaign is built for your specific client list, your specific services, and your specific market.
My background includes a decade of enterprise project management at organizations including AT&T, and conversion copywriting training through Copy School (Joanna Wiebe). I apply both to this work: the discipline to build systems that hold, and the skill to write words that move people.
30-minute discovery call. No pitch deck. No pressure. Just an honest conversation about what your database is actually worth.
charlene@andersonapexsolutions.com · Chicago, IL · Remote